Your CROC products
are guaranteed to be free of any manufactured defects
or defects in workmanship, for 1 full year from the
point of purchase.
does not cover any physical damage caused by misuse
or mishandling by the user. Normal wear and tear ,
Wrapping cord around the iron, dropping unit, product
build-up or scratches on the plates, broken housing,
loose plates, using wrong voltage, unauthorized modification
, tampering or attachments to the unit, and neglect
in safety ,regular maintenance, and improper usage
of the CROC products will void all warranty claims.
In order to
properly register your CROC unit and activate your
1 year warranty, you must fill out your original warranty
card completely and include a copy of your original
sales receipt then send it to our service center.
If a warranty card is received without all the information
fields completed, your warranty is void. Your warranty
protects your CROC product to be free of defects in
workmanship and manufactured defects. Proper completion
of the warranty card process is mandatory for full
In the event
that you experience a problem with your CROC unit
due to a manufactured defect and you are within the
1 year warranty period, you may send your iron back
to our facility for a repair or replacement. We do
require the following items for consideration of the
repair or replacement. Please include the following
information included with your iron return;
Provide a valid
copy of your original receipt.
provide the following information:
Date of purchase
Place of purchase
*We do not accept
credit card bills as a valid proof of purchase
all contact information;
Include a brief
description of the problem that you are experiencing
with your iron.
This will help
to expedite the turnaround time.
/ Service fee ($40 HI, AK, PR), paid by cashier's check or money
order made payable to Turbo Ion Inc.
options may be arranged for additional fees.
Returns may be sent to:
6800 8th Street, Buena Park, CA 90620
time is 5-7 business days from the date we receive
your item. Please allow for shipping time back to
We are not responsible
for items that are lost or stolen through transit.
We recommend that you use UPS, Fedex, or registered
mail when sending returns back to our facility.
Items that have
been dropped or items that have been damaged due to
user negligence, and items purchased on EBAY or other
unauthorized internet retailers , will not be honored
under the CROC warranty.
To ensure that
your return is processed promptly and accurately,
please call us at 888-333-7889, Mon-Fri, 8:30am-5pm
*Walk/in returns/repairs are BY APPOINTMENT ONLY. If you do not have an appointment, you will have to leave your iron for 2-3 business days and a representative will contact you when it is ready.